Using Yonex Products Safely

It is Yonex’s sincere request that everyone uses our products in a safe manner to prevent injury.

This page will let you know how to use Yonex products in the safest manner possible.

Choosing the Right Product for You

Racquets (Badminton and Tennis)

It is important for players to choose racquets made for their level of physical strength and play style. Using racquets made for a target audience different from one’s own can often result in injuries.

If you are unsure about which racquet is the best for you, please consult your local Yonex retailer.

Junior Tennis Racquets

When using junior racquets, please be sure to use balls suitable for junior racquets. Playing with balls unsuitable for use with junior racquets can result in injury.

Golf Clubs

It is important for golfers to choose clubs made for their level of physical strength and play style. Using clubs made for a target audience different from one’s own can often result in injuries.

If you are unsure about what clubs are the best for you, please consult your local Yonex retailer.

Putters

Only use putters on the putting green. Using putters in other instances can cause damage to the putter and shaft. There are some cases where shafts break and cause injury.

Shoes (Badminton and Tennis)

It is important that players choose shoes that fit the shape of their feet. People have a variety of different foot shapes, ranging from varying widths, thickness, and even the shape of one’s toes. Factors such as width differences and the use of different parts in different shoes can affect the way a shoe feels when worn.

Wearing shoes that do not match the shape of your feet is a prime cause of injury. As such, we request that our customers take care to try on shoes at their local Yonex retailer before making a purchase.

Check Your Gear Before Use

Damage or wear to equipment from everyday use is a source of injury. Before use, please carry out the following checks on your equipment. Please also refer to the manual attached to your Yonex product.

Racquets (Badminton and Tennis)

Before using a Yonex badminton or tennis racquet, please make sure that there are no cracks or any other irregularities on the shaft, frame, and grip. Use of a damaged racquet can result in injury.

Grip: Check for wear on your grip. Examples of wear on the grip include the grip becoming slippery or the actual grip material becoming rubbed away. Using a worn-out grip can cause the racquet to fly out of one’s hands and result in injury to one’s self or others.

Grommet: Check for wear on the grommets. Worn-out grommets can damage strings and allow them to break easily.

Pre-Use Check (Badminton Racquets Only)

  • Firmly hold the racquet grip in one hand and frame in the other. Twist the grip 2 or 3 times while preventing the frame from turning to determine if there is an issue with the connection between the frame and the shaft.
  • Similarly, flex and twist the shaft to determine any damage to the shaft.

Shoes (Badminton and Tennis)

Check shoes for any damage and foreign objects inside of the shoes, such as sharp objects, sand, etc.

Insole: The insole is not attached with glue and can be taken out by hand. For instance, if the heel counter breaks, it can enter the shoe and damage one’s ankles or heels.

Outsole: Check to see if the outsole has not hardened or deteriorated. This can cause users to slip easily and injure themselves.

Shoelaces: The condition of one’s feet changes by the day. Please be sure to adjust your shoelaces with every use to make sure your shoes fit comfortably. Also, make sure that the shoelaces have not deteriorated.

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When will my order ship?

We strive to get your order to you as quickly as possible. All orders placed Monday-Friday before 2 pm PST will be fulfilled within 1-3 business days and all paid expedited shipping orders placed before 2pm will be shipped the same day. Orders placed after the cutoff time or over the weekend will be processed with standard shipping fulfilled within 1-3 business days and paid expedited shipping orders will be fulfilled the next business day.

How long will it take to receive my order?

We offer two convenient shipping options to fit your needs:

  • Standard Ground: 3–7 days (depending on location)
  • Express: 2 days

How much does shipping cost?

  • Standard Ground: $8 for orders under $99 USD
  • Express: $20
  • Orders over $99 USD enjoy Free Standard Ground Shipping.

Do you ship internationally?

At this time, we are unable to offer international shipping.

Are there restrictions to PO Boxes or other delivery locations in the US?

There may be some limitations based on carrier feedback. Please check during checkout for any delivery restrictions to your specific location.

Can I cancel my order?

We understand there may be situations where you need to cancel or edit your order. While we always do our best to accommodate your needs, our orders move through the fulfillment center pretty quickly. Once your order has been confirmed, we will not be able to cancel or edit it, due to system limitations.

If we are not able to cancel or edit your order and you would like a different size, color, or style, we are happy to help you process a return within 30 days for any unworn or unstrung product! Simply start the return process here or reach out to us at support@mail.yonex.com

How can I see my order status?

Once your order is placed, you will receive a confirmation email and a follow-up email once it’s shipped. This will include a tracking number and link to track your order.
If you have a Yonex account, feel free to log in anytime to check the status of your order.

Need assistance or can’t find your tracking number? Reach out to us, with your Order # at support@mail.yonex.com, and we’ll be happy to assist you!

What is Yonex USA's Return Policy?

What is Yonex’s return policy?Returns are accepted within 30 days of purchase, provided items are unused and in original condition. This includes all original packaging and tags.

  • Apparel: Must be unworn, unwashed, and have all original tags intact.
  • Footwear: Must be in the original shoe box, unworn, and include original tags.
  • Racquets and Equipment: Must have protective plastic intact and original tags or packaging as applicable.

How do I start a return?

If you purchased through www.us.yonex.com, simply log into your account to initiate a return.

For purchases made through an authorized Yonex USA dealer, please contact the dealer directly for assistance with your return.

*If you have concerns regarding the POWER CUSHION 65Z (4th Generation), please contact your authorized Yonex dealer or, if purchased directly from us,  log into your account on www.us.yonex.com.For additional details, please [click here].

How long will my return take?

We aim to process and refund returns within 10-15 business days of receiving your item back in our warehouse. You can easily check the status of your return by logging into your account.

Do you offer exchanges?

Unfortunately, we do not offer product exchanges at this time.

How do I return a store purchase?

Returns are only accepted for products purchased directly from Yonex at us.yonex.com

Please refer to your receipt to confirm where the item was purchased. If it was bought from a retailer, please contact them directly to process your return according to their store policies.