Refund policy

Return Policy 

 

Return Eligibility 

  • Time Frame: Returns are accepted within 30 days of purchase. 

  • Condition: Returned items must be unused and in its original condition. 

    • Original condition includes tags, plastic on the handle (racquet), box, etc. 

    • Apparel: All apparel items must have original tags intact to qualify for a return, be unworn, and unwashed. 

    • Footwear: Must be in the original shoe box, unused, with original tags and in brand new condition (not worn/used). 

 

How to Initiate a Return 

  • You can initiate a return directly through your account:

 

Return Approval & Shipping Label 

  • After initiating the return, our team will review the request. 

  • Once reviewed, you’ll receive an email with: 

    • A UPS return shipping label 

    • Instructions for proper packaging 

    • Please use secure packaging to avoid damage in transit. 

  • You have 30 days from receiving the return label to ship the item back. 

 

Return Shipping 

  • All returns will be charged a $8 Return Shipping Fee.  

  • There is no fee if the return is due to reasons listed below. In these cases, your original shipping charges will also be refunded

    • A manufacturer defect 

    • An incorrect item shipped

    • Shipping damages 

     

  • Note: it is encouraged to keep track of your return shipment tracking number and obtain a UPS return receipt. 

 

Return Processing & Refunds 

  • Once the return is received by our warehouse: 

    • Returns are processed within 3-5 business days. 

    • Items will be inspected to ensure they meet our return eligibility criteria.  

  • If the item is in acceptable condition: 

    • Items that are in re-sellable condition will be restocked. 

    • A refund will be processed to the original payment method. 

    • The return status will update to "Refund Processed" after the refund is issued. 

    • The refund process can take up to 10-15 business days. 

  • If item is not in acceptable condition: 

    • The item will be sent back to the customer within the 3-5 business days processing window.  

 

Exchanges - We do not currently offer direct exchanges or online store credit